HELP - FAQ

CONTACT US!

If you need assistance or want to ask us any questions, please contact us at info@cocitto.com.

PAYMENT METHODS

You can pay by bank card or credit card, Mastercard, VISA, American Express, PayPal and Apple Pay, and ShopPay pay in 4 interest-free installments . For more information, see the Terms and Conditions page.

SHIPPING METHODS

Free shipping on all orders over $100 to USA & Canada! For more information, see the Shipping Methods page.

RETURNS & EXCHANGES

We offer returns for a full refund within 14 days after the delivery date and free exchanges/store credit within 30 days of delivery date.

All return requests must be submitted for approval through the online return portal. Please be aware that we cannot handle your return if our quality control staff determines that your item has been worn. In this situation, we will email you the further instructions.

*EXCLUSIONS

-Earrings & Piercings,

-Personalized pieces that are made custom to order. (any initial, name or year   necklaces, rings, earrings, bracelets and anklets),

-On Sale items that can be found on the SALE page - are considered final sale and will not be accepted for returns or exchanges.